Una the Unicorn's horn is a sticker that you'll find in her sticker pack. If you think the horn is missing please check the sticker pack. If you have not received the stickers then please get in touch.
Since February 2020 you no longer need to register your purchase in order to get the 5 year guarantee. Make sure you keep hold of your receipt (or if the Trunki was a gift please request it from the person who purchased it). If you want to claim under the 5 year guarantee you will just be asked to provide the receipt as proof of purchase.
We have built Trunki from the same plastic as adult suitcases, so it's very durable and can be ridden over and over again! We recommend you don't exceed 50kg of contents and that you don't check Trunki in at the check in desk. All Trunkis are covered by a 5 year guarantee.
Trunki was designed to prevent children damaging their backs carrying heavy bags. We have built in a soft rubber rim to prevent little fingers getting caught shutting the case and stabilisers to prevent children from falling off. Trunki is CE marked and meets EN71 safety standards.
PaddlePak was specially designed to protect wet contents from leaking through, and protect dry contents from rainy day trips. It is made from a treated fabric that doesn't absorb water. In technical terms it's water resistant up to 1,500mm water pressure, although we don't recommend submerging your PaddlePak in water!
Our tropical PaddlePak range has a spacious 7.5 litre capacity and comfortably fits all your swimming gear. Shark and whale are a little larger with a 10 litre capacity and have separate sides for wet and dry contents.
If you are unhappy with your purchase for any reason, unless it is a bespoke made product you can return it to us within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage, packing and insurance are direct costs and cannot be refunded.
Trunki by Melissa & Doug was produced from 2010 - 2014. As Melissa & Doug Trunkis have their own unique colours and designs and are no longer manufactured, we are unable to supply spare parts for them.