FAQs

Trunki has generous dimensions of 46 x 20.5 x 31 cm and it has an 18 litre internal capacity.

Yes, in most cases (no pun intended!) but we always recommend you check with your airline before travelling. 

Una the Unicorn's horn is a sticker that you'll find in her sticker pack. If you think the horn is missing please check the sticker pack. If you have not received the stickers then please get in touch.

Please contact us at howdy@trunki.com and we'll do our best to help. We also sell spare tow straps online.

You can purchase a spare or replacement Trunki strap in a colour of your choice here. Every Trunki comes with one strap included.

Since February 2020 you no longer need to register your purchase in order to get the 5 year guarantee. Make sure you keep hold of your receipt (or if the Trunki was a gift please request it from the person who purchased it). If you want to claim under the 5 year guarantee you will just be asked to provide the receipt as proof of purchase. 

Trunki is very lightweight and weighs only 1.7kg (or 3.8 lb), making it easy to carry and store in overhead luggage compartments.

We have built Trunki from the same plastic as adult suitcases, so it's very durable and can be ridden over and over again! We recommend you don't exceed 50kg of contents and that you don't check Trunki in at the check in desk. All Trunkis are covered by a 5 year guarantee.

Trunki was designed to prevent children damaging their backs carrying heavy bags. We have built in a soft rubber rim to prevent little fingers getting caught shutting the case and stabilisers to prevent children from falling off. Trunki is CE marked and meets EN71 safety standards.

Trunki ride-on suitcases are suitable for children aged 3-6 years and with a maximum weight of 50kg.

PaddlePak straps are adjustable; the maximum length is 50cm for the tropical range (Medium size), and 65cm for the shark and the whale (Large size).

PaddlePak was specially designed to protect wet contents from leaking through, and protect dry contents from rainy day trips. It is made from a treated fabric that doesn't absorb water. In technical terms it's water resistant up to 1,500mm water pressure, although we don't recommend submerging your PaddlePak in water!

Our tropical PaddlePak range has a spacious 7.5 litre capacity and comfortably fits all your swimming gear. Shark and whale are a little larger with a 10 litre capacity and have separate sides for wet and dry contents.

We can only deliver orders placed via trunki.com to US addresses. Trunki is a global brand and you can find your nearest Trunki stockist here.

If you are unhappy with your purchase for any reason, unless it is a bespoke made product you can return it to us within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage, packing and insurance are direct costs and cannot be refunded. 

For guidance on how to return your order please contact us at howdy@trunki.com or via our contact form.

Trunki by Melissa & Doug was produced from 2010 - 2014. As Melissa & Doug Trunkis have their own unique colours and designs and are no longer manufactured, we are unable to supply spare parts for them.

If you are interested to work with Trunki for a partnership or brand collaboration please send us an email to marketing@trunki.co.uk and we will get back to you as soon as we can.