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This page (together with the documents expressly referred to on it) contains information about the terms and conditions ("Terms") on which Trunki, Inc. ("TRUNKI", or "we", or "us") sells to you any of the products ("Products",) listed on our website www.trunki.com ("TRUNKI SITE").
These Terms will apply to any contract between us for the sale of Products to you ("Contract").
THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ THESE TERMS CAREFULLY AND MAKE SURE THAT YOU UNDERSTAND THEM, BEFORE ORDERING ANY PRODUCTS FROM THE TRUNKI SITE. BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH TRUNKI, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
Ordering: Ordering at the TRUNKI SITE is easy. From the product page, simply select the item that you would like and the quantity and click "Buy Now". When you are finished shopping, click on the "Your Basket" button at the top of the page and follow the instructions to check out. Our order process allows you to check and change your order before submitting it to us. Please take the time to read and check your order at each stage of the order process, as you will not be able to amend an order once it is submitted. If you would like assistance placing an order, please contact us at
Email : firstname.lastname@example.org
Payment: You can only pay for Products using a debit card or credit card. We will not charge your debit card or credit card until we dispatch your order.
Prices: The prices of the Products will be as quoted on the TRUNKI SITE from time to time. Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, it is always possible that, despite our best efforts, some of the Products on the TRUNKI SITE may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will notify you by e-mail to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we have not received your reply within seven days, we will treat the order as cancelled and notify you by e-mail. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we are not required to provide the Products to you at the incorrect (lower) price.
Tax: Prices do not include sales taxes. Sales taxes will be charged as required by law.
Delivery Charges: Delivery charges are posted at the point of purchase on the checkout page.
Acknowledgment: After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on the TRUNKI SITE, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
Delivery: We will endeavor to fulfill your order by the estimated delivery date set out in the Dispatch Confirmation. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date. Delivery will be completed when the Products are delivered to the address provided in your order. We do not delivery to addresses outside the USA and there will be surcharge to addresses in Alaska, Hawaii, and U.S. Territories (Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa). Please refer to http://www.trunki.co.uk for delivers outside the USA.
Availability: All Products shown on the TRUNKI SITE are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
Images and Packaging: The images of the Products on the TRUNKI SITE are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflect the color of the Products. The Products that you receive may vary slightly from those images. The packaging of the Products may vary from that shown on images on the TRUNKI SITE.
Limits: We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes. To enforce this policy, we reserve the right to limit purchases to five (5) items per style, per color, per customer. We also reserve the right to cancel multiple orders of merchandise purchased in violation of this policy. We may modify this policy at any time for any reason and we may make exceptions to this policy, as we deem appropriate.
Cancellations; Returns; Refunds; Warranty
Order Cancellation: If you wish to cancel your order, please contact us at:
Email : email@example.com
If the order has not entered our shipping process, we will cancel the order. Please note that if a Dispatch Confirmation has been sent, we will not be able to cancel your order.
Refunds and Returns: You may return any Product to us, for any or no reason, within 14 days after the date you receive the order. Returned items must be in their original condition, complete with original packaging, and include the packing slip. We will be happy to refund the original price of the item or send you an exchange. If a refund is desired, it will be credited back to your original method of payment, and will post approximately 5 days after the date of processing. However, it may take up to two billing cycles for the credit to appear on your monthly credit card statement. We regret that shipping charges cannot be refunded, unless we can verify that the item was defective when shipped. In the case of defective items, we will refund all shipping charges paid when you placed the order and all reasonable shipping charges paid in connection with the return of the item to us.
Nonrefundable Purchases: The terms of the above clause do not apply to (i) made-to-measure or custom-made products or (ii) software, DVDs or CDs which have a security seal which you have opened or unsealed. Sales of these items are considered "final" and are not returnable, unless we can verify that the product was defective at the time of shipment.
At TRUNKI we pride ourselves on our high standard of quality of our Products. We will always stand behind our Product when there is a defect and offer a full refund to our customers, if the defect is brought to our attention within 14 days after your receipt of the order. If you have found a defect in your item, please return it to us by mail. For more information, please contact us at:
Email : firstname.lastname@example.org
Limitation of Liability
Except in the case of death or personal injury caused by a manufacturing defect or design defect in our Products, IN NO EVENT SHALL TRUNKI HAVE ANY LIABILITY, REGARDLESS OF THE FORM OF ACTION AND ON ANY THEORY OF LIABILITY, INCLUDING CONTRACT, STRICT LIABILITY, NEGLIGENCE OR OTHER TORT, FOR ANY SPECIAL, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES (INCLUDING LOSS OF INTERESTS, PROFITS, REVENUES, OR USE) ARISING FROM, RELATED TO, OR IN CONNECTION WITH THE PURCHASE OF (OR INABILITY TO PURCHASE) OUR PRODUCTS OR THE PERFORMANCE OF OUR SERVICES, EVEN IF TRUNKI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. TRUNKI ALSO EXPRESSLY DISCLAIMS ANY LIABILITY RELATED TO MISUSE OF THE PRODUCTS, IMPROPER PRODUCT SELECTION, PRODUCT RECOMMENDATION, OR MISAPPLICATION OF THE PRODUCTS.
Except in the case of death or personal injury caused by a manufacturing defect or design defect in our Products, TRUNKI’S TOTAL LIABILITY AND YOUR OR ANY THIRD PARTY’S SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM OF ANY TYPE WHATSOEVER, REGARDLESS OF THE FORM OF ACTION AND ON ANY THEORY OF LIABILITY, INCLUDING CONTRACT, STRICT LIABILITY, NEGLIGENCE OR OTHER TORT, ARISING FROM, RELATED TO, OR IN CONNECTION WITH THE PURCHASE OF (OR INABILITY TO PURCHASE) OUR PRODUCTS OR THE PERFORMANCE OF OUR SERVICES SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED, IN THE AGGREGATE, (1) THE AMOUNTS ACTUALLY PAID BY YOU TO TRUNKI UNDER THE PARTICULAR PURCHASE ORDER TO WHICH THE CLAIM RELATES OR (2) $25, IF NO AMOUNT WAS PAID BY YOU TO US.
Other Terms & Information
TRUNKI is a Delaware corporation and is based in Delaware. You expressly agree that exclusive jurisdiction for any dispute with TRUNKI or in any way relating to the Terms, the Contract, the TRUNKI SITE (including, without limitation, purchases of Products, or the inability to purchase Products, via the TRUNKI SITE) resides in the applicable state or federal courts located in Delaware, and you further agree and expressly consent to the exercise of personal jurisdiction in those courts in connection with any such dispute including any claim involving TRUNKI or its affiliates, employees, contractors, officers, directors, telecommunication providers, and content providers. These Terms are governed by the internal substantive laws of the State of Delaware, without respect to its conflict of laws principles. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
These Terms, and any Contract between us, are only in the English language.
To contact us, please see our Contact Us page.
We may amend these Terms from time to time, in our sole discretion, without notice to you. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
Last update: June 21st 2023